Order and Shipping Policy
How to do if I place an order?
Find the products you like and add to cart.
Go to the cart page by clicking on the cart icon located in the top of the page. Then you can click the checkout button to fill in your information and click "PLACE ORDER".
Can I track my order?
After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
Can I change my order?
You can always change your order before you checkout.
If you have already checked out, please contact and we'll do our best to change your order before it is shipped.
Can I cancel my order?
As long as the order is not shipped, you can cancel it anytime by contacting us via firstname.lastname@example.org.
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you contact your carrier first and find out what the status of your package is.
Please contact with us email@example.com if the carrier customer service cannot help you and we will open a case to find the missing package.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 72 hours after the order is placed (Excluding new product pre-sales).
Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.
Shipping times can be found on our checkout page. We will charge different shipping rates depending on the weight of the shipment to different countries
Import duties and taxes are not included in the product price or shipping fees. In most cases, we cover the additional customs duties for the buyer, so the buyer does not need to bear these costs. *Except in some countries. If you contact customer support and specify commercial courier delivery, additional customs duties and shipping fees may apply.
- European Overseas Warehouse
- US Overseas Warehouse