Welcome to DiFluid! Our commitment goes beyond technology; it's about providing you with the tools to craft the perfect cup of coffee every time. All our products are self-developed and certified by domestic and international authorities, ensuring quality and reliability.
1. Warranty Coverage (First Year):
- We cover defects in workmanship and materials for one year from the date of purchase.
- This warranty excludes damages due to improper use, accidents, or negligence.
2. Repair and Replacement:
- We support warranty claims and provide free repairs or replacements within the first year (excluding accessories).
- Damaged products beyond the first year are still eligible for repair, but charges may apply based on the extent of damage.
Contacting Us for Warranty Claims
In case you need to avail of your warranty rights, please follow these steps:
1. Email us at email@example.com:
- Send a detailed description of the issue.
- Attach a video illustrating the problem.
- Include the product's serial number (SN code).
2. Our Response:
- Our customer service team will promptly review your case.
- We'll contact you to discuss the next steps, whether it's a repair, replacement, or an assessment of repair costs.
3. Beyond One Year:
- While free warranty services are limited to the first year, we encourage you to contact us even after this period.
- We remain committed to assessing and addressing your product's damage. Repair costs may apply.
Our Commitment in Action
Our commitment is reflected in our ceaseless pursuit of excellence, evident in the unique brew control systems of our top-selling products—the R2 Extract and Microbalance. We've shattered the barriers that made lab equipment an expensive affair, bringing precision and consistency to the hands of every consumer.
At DiFluid, your satisfaction is our priority. Join us in this journey, and let's craft exceptional coffee experiences together.